Privacy Policy

Introduction

This Privacy Policy outlines Mukwa Projects' practices with respect to information collected from users who access our website at https://www.mukwaprojects.com or otherwise share personal information with us (collectively: "Users"). We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") such as is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Personal contact information: We only collect personal contact information voluntarily supplied by you via our contact forms (Name, Email, Company, Phone Number) and any other information you choose to provide in your message.

Third-Party Services & Data Processors

To provide our services and maintain our website, we use various third-party tools which may process your data:

• Web3Forms: Our contact form submissions are processed by Web3Forms. They receive your form data to deliver it to our email address securely.
• Google Analytics: We use Google Analytics to understand site traffic and user behavior. This helps us improve our website experience.
• Google Fonts & Iconify: These services provide the typography and icons for our site. They may collect technical data such as your IP address to deliver these assets to your browser.

How do we receive information about you?

We receive your Personal Information from various sources:

• When you use or access our Site in connection with your use of our services, and/or complete a contact form requesting information or quotations;
• From third party providers, services and public registers (for example, traffic analytics vendors).

How we use the information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• Communicating with you – sending you notices regarding our services, responding to inquiries, or sending you quotations;
• To communicate with you and to keep you informed of our latest updates and services;
• Conducting statistical and analytical purposes, intended to improve the Site.

User Rights (POPIA & GDPR)

Under applicable regulations (such as POPIA in South Africa), you have the right to:

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information.
2. Request rectification of your personal information that is in our control.
3. Request erasure of your personal information.
4. Object to the processing of personal information by us.
5. Request to restrict processing of your personal information by us.
6. Lodge a complaint with the Information Regulator (South Africa).

If you wish to exercise any of these rights, please contact our Information Officer using the details provided below:
Lloyd Rundle - info@mukwaprojects.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and the purpose of collection.

Security

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use. While we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access.

How to contact us

If you have any questions about this Privacy Policy, you can contact us at:

Lloyd Rundle - info@mukwaprojects.com

693 Lobelia St, Moreleta Park, Tshwane, 0181, South Africa